COVID-19 SUPPORT UPDATE: Please register support requests via LiveChat service or our support email address support@gold-vision.com. Click here to find out more.

How to Set up the App Password for Google / Gmail Accounts

Gmail accounts will require 2-Step Verification (2SV) set up and an App Password generated in order for the Mail Tracker to successfully connect with a Gmail mailbox.

From the Google Account, select the account Icon (top right-hand-side) 
Select Manage your Google Account, then Security, then Signing in to Google section
Ensure 2SV is set up and turned on
Once 2SV is set-up the App Passwords option will then be available

Click App Passwords option and confirm mailbox password

Select app option then Other (Custom Name) > Enter Reference for 3rd party app, eg. Gold-VisionCRM then click GENERATE

image2020-7-13_15-54-25.png

Copy the app password for use instead of the mailbox password when setting up the Mail Tracking Settings

image2020-7-13_15-57-18.png