If you are having trouble installing or viewing the Outlook plugin for Gold-Vision, please follow the guidance below. If you are looking for information on how to download and setup the plugin itself please view the main Outlook Plugin page.
Please ensure you are running one of the versions of Outlook listed below.
Please note that any version of Outlook sourced from the "Windows Store" will not support plugins.
Sometimes Outlook can disable plugins and prevent them from loading. Follow the steps below to check and enable.
Check the plugin appears in the list of registered plugins in Outlook. If the plugin is not present in this list it means Outlook has not loaded or registered it. Please note one of the most common reasons for the plugin not being present is that Outlook was sourced from the "Windows Store", which does not support plugins.
Try re-installing the plugin be first removing it from your system and then installing it again from a fresh download.
Sometimes Outlook requires elevated permissions in order to register the COM components. Try running Outlook once "as Administrator" then closing it and re-opening normally.
Check the Windows Application event logs for signs of issues. Information from the event viewer may be useful to highlight and resolve issues.